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FAQ

  • 1. Opening an account
    In order to use the Company’s services and receive a license for using the Assets as specified in these Terms and in the License, you are required to (i) open an account in the Site, (ii) provide us with your accurate and full details. You are forbidden from providing us a nonexistent email address or an email address which does not belong to you, impersonating another person or entity, or misleading us in any other way regarding your identity or your payment method information. You are required to protect the confidentiality and safety of the account details (username and password), and you will bear full and exclusive liability for all activities in your account. You must inform us immediately of any unauthorized use of your account
  • 2. Sanctioned Countries
    The Company is committed to complying with the sanctions laws and regulations of the United States, the EU and Israel. Accordingly, we will not trade with or provide any services to sanctioned countries or individuals/entities named on a sanctions list.
  • 3. Term, Renewal & Termination
    These Terms and the Privacy Policy will apply to you as long as you access the Site. Upon termination of the Agreement for any cause whatsoever, the rights granted to you under these Terms or the License will automatically expire, and you hereby undertake to immediately cease accessing, downloading and using any Assets.
  • 4. Refund Policy
    You will only be entitled to receive a refund for any fees paid to us if you cancel your subscription within 14 calendar days from the date of its purchase and/or renewal (“Refund Period”) and you did not download any Assets during such Refund Period. You hereby understand and agree that you will not be entitled to any refunds if: (i) you do not ask the Company for refund during the Refund Period; or (ii) you download any Asset from the Site during the Refund Period. For the avoidance of doubt.
  • 5. Intellectual property rights
    All the information, the Assets and contents included in the Site and the services offered by the Company (CSR Productions), inclusive without limitation of any text, illustrations, graphics, sound, sound recording, musical works, clips, graphic segments, software applications, graphs, photos, Company’s name, trademarks and logos, including without limitation those used in the Site, are protected by copyrights and intellectual property rights of the Company CSR Productions. You are forbidden from using the Company’s name, trademarks and logos, including without limitation those used in the Site. You are forbidden from using the original Assets names and/or the artists names. You hereby acknowledge and confirm that you do not and will not have any ownership and/or intellectual property rights in the Proprietary Content and/or recordings and/or the Assets and/or the contents of the Site and/or the Site’s trademarks and its design. The Agreement grants you an authorization to use the Site and the Assets strictly in accordance with the provisions of the Agreement and is conditioned by your undertaking not to violate or be involved in any activities that violate any terms of the Agreement, and specifically in activities which cause the violation of intellectual property rights and/or deviation from the provisions of the License.
  • 6. Copyright Infringement Notification Policy
    We at CSR Productions take copyrights protection very seriously. If you believe that any Work infringes your intellectual property or other rights, all as detailed below. Only the copyright owner or an authorized representative of the copyright owner may file a Copyright Infringement Notification. Personal information: the name of the copyright owner, email address and details of the notification (all of which are required to complete a Copyright Infringement Notification) may be provided to the artist who provided the Work(s) referenced in your notification. Do not abuse or make any false claims. Abuse of the Copyright Infringement Notification process may result in the termination of your account on CSR (if you have an account), or other legal ramifications. A person knowingly submitting a misleading fraudulent notification, may be liable for damages according to United States Digital Millennium Copyright Act (“DMCA”) or other similar laws in other countries. When filing a Copyright Infringement Notification, please provide the following details: Your complete contact information, including complete name, physical address, telephone number and email address. A detailed description of each copyrighted material claimed to have been infringed by the Work(s). A description of the Work(s) on our site that you claim is infringing your copyrights and reasonably sufficient information regarding its’ location on the Site (such as providing a specific URL directing to the allegedly infringing Work). The following statements: That you have a good faith belief that the use of the Work(s) in the manner complained of, is not authorized by the copyright owner, its agent, or the law. That the information in your notification is accurate, and under penalty and perjury, that you are the copyright owner, or representative authorized to act on behalf of the copyright owner, of an exclusive copyright that is allegedly infringed. A physical or electronic signature of the copyright owner, or authorized representative of the copyright owner, of the copyright that has been allegedly infringed. Please be aware, failure to include all the required information, may limit our ability to handle your notification and may lead to your claim being denied. The notice can be sent either by e-mail (csrmusicproductions@gmail.com) Copyright Infringement Counter-Notification When we receive a Copyright Infringement claiming that Work(s) provided to us by an artist infringe copyright of others, we may remove the allegedly infringing Work(s) immediately, without contacting or notifying the artist in advance. If we removed Work(s) provided by the artist, following a Copyright Infringement Notification, the artist will receive a message from us, detailing the name and email of the party who filed the notification and/ or additional details contained in the notification. If the artist believes that the notification received is an error, or that he is authorized to provide the Work(s) to us, he may submit a counter-notification. Instructions on how to submit a counter-notification will be provided in the message we sent to the artist. Before filing a counter-notification, please note: Only the artist who provided the Work(s) or its authorized representative may file a counter-notification. A counter-notification should be submitted only if the Work(s) was removed due to a mistake or misidentification. After receiving a valid counter-notification, we will forward it to the party who filed the Copyright Infringement Notification. If we do not receive a notice from the party who filed the Copyright Infringement Notification, that they have filed an action with the court to keep the Work(s) down, according to the DMCA or relevant laws in other countries, we will restore or cease to disable access to the Work(s) that were removed. Note: This section is intended to comply with the relevant provisions of the DMCA and other applicable laws, and do not constitute legal advice. We suggest you consult with an attorney before you submit a Copyright Infringement Notification notice to us.
  • 7. Company’s rights in case of a violation on your behalf
    You hereby acknowledge that any unauthorized use by you and/or by anyone on your behalf of any of the Assets or the Site or in a manner deviating from the conditions of the Agreement, constitute a breach of the Agreement as well as a violation of the copyright laws, and the Company and anyone on its behalf have the full right to exercise all rights and remedies available to it by law in such case. To the extent the violation is done by a third-party using Assets that were downloaded by you or using your subscription (for example: your employees, contractors, clients), then you are responsible for such a violation and you are required to take all possible actions to immediately cease the violation. The Company will be entitled, among other remedies, at its exclusive discretion and without any prior notice, to block your access to the Site and/or its services, temporarily or permanently, in case you violate any applicable law and/or any terms of the Agreement, or in case of an interruption of the Company’s or its Site’s regular activity, and you will have no claim or demand in this regard. Company reserves the right to disclose your personal information or information about your use of the Site inclusive of the content used therefrom without obtaining your permission, if such disclosure is necessary in order to: (1) obey legal requirements or comply with orders issued in a legal proceeding or by a competent authority by any law; (2) enforce the Agreement; or (3) protect the Company’s or anyone else’s rights in the event of a breach of the Agreement by you or anyone on your behalf.
  • 8. Exemption from liability
    YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (I) THE SITE AND SERVICES PROVIDED BY THE COMPANY ARE PROVIDED‘AS-IS’AND‘AS AVAILABLE’WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY OTHER WARRANTY THAT MIGHT ARISE UNDER ANY LAW; (II) COMPANY DOES NOT WARRANT THAT THE SITE OR ITS’SERVICES WILL BE UNINTERRUPTED OR IMMUNE TO DAMAGE, MALFUNCTIONS, DEFECTS OR FAILURES IN THE HARDWARE, SOFTWARE, COMMUNICATION SYSTEMS AND LINES, AT THE SITE OR AT ANY OF ITS SUPPLIERS; (III) COMPANY WILL BEAR NO LIABILITY IN CASE ANY OF THE ASSETS IS NOT AVAILABLE IN THE SITE, FOR ANY REASON WHATSOEVER, DURING THE TERM OF THE AGREEMENT; (IV) COMPANY WILL BEAR NO LIABILITY IN ANY MANNER FOR THE USE OF ANY OTHER ADDITIONAL CONTENTS WHICH YOU MAY INTEGRATE IN THE PROJECTS AND YOU WILL SOLELY BEAR FULL AND EXCLUSIVE LIABILITY FOR USING THEM; (V) COMPANY RESERVES ITS RIGHT TO REMOVE AND/OR ADD ASSETS TO THE SITE AT ANY TIME AT ITS EXCLUSIVE DISCRETION AND YOU WILL BEAR NO CLAIMS OR ARGUMENTS IN THIS REGARD; (VI) COMPANY WILL BEAR NO LIABILITY FOR ANY DIRECT OR INDIRECT DAMAGE, PECUNIARY OR ANOTHER, WHICH YOU MIGHT INCUR CONSEQUENT UPON: (1) CHANGES COMPANY MAY MAKE TO THE SITE AND ITS SERVICES, ALL OR ANY OF THEM; (2) CEASING, TEMPORARILY OR PERMANENTLY, THE PROVISION OF ITS SERVICES, ALL OR ANY OF THEM; (3) CHANGING, ADDING OR REMOVING ANY OF THE SERVICES’ CHARACTERS OR PROPERTIES, ALL OR ANY OF THEM; (4) CHANGING, ADDING OR REMOVING ANY CONTENTS, RECORDINGS OR ASSETS FROM THE SITE, ALL OR ANY OF THEM; (VII) COMPANY, OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS OR AGENTS, WILL BEAR NO LIABILITY FOR ANY KIND OF DAMAGE IN CONNECTION WITH ANY CLAIM, LOSS OR DAMAGE ARISING UNDER OR OUT OF THIS AGREEMENT.
  • 9. Indemnification
    You hereby undertake to indemnify the Company, its subsidiaries, affiliates, licensors, employees, officers, directors, agents, service providers and artists and anyone on their behalf for any argument, claim, damage, loss, loss of profit, payment or expense (inclusive of lawyer’s fee and legal expenses) that might arise due to your use of the Company’s Site and services, your breach of the provisions of the Agreement or any use you make of Company’s services in violation of any applicable law or third-party rights.
  • 10. Third Party Services
    When subscribing or using Company’s services, you may also be using the services of one or more third parties, such as internet or payment services providers or platforms in which you upload your Projects (ex: Youtube, Facebook, etc). Such third parties might have their own terms of use, agreements and policies which may apply to you. You acknowledge and agree that Company is not responsible or liable for any such third parties’ services and terms nor for the compliance with them. We strongly encourage you to carefully read any such third-party terms of use and policies and make sure you comply with them.
  • 11. Amendments to these Terms & Fees
    Company has the right to change the conditions of these Terms, the License and the Privacy Policy from time to time at its exclusive discretion. Upon making the changes, the new version of the Terms, License and/or Privacy Policy will be posted on the Site. You are advised to check for updates regularly. In the event of material changes, we might provide you with a notice. If you do not agree to the changes in any such terms, you must cease accessing and using the Site and Company’s services and cease downloading Assets. By continuing to access or use the Site, the services and the Assets you agree to be bound by the updated version of the Agreement, which will apply to you in its entirety.
  • 12. Assignment
    The Company is entitled to assign and/or transfer and/or deliver its rights and/or its undertakings according to the Agreement, in whole or in part, to third parties as it may see fit and at its exclusive discretion. Any such Company’s transferee will, in turn, be entitled to transfer any such rights/undertakings to other parties as it may see fit without having to obtain your consent.
  • 13. Notices
    You hereby agree that we will be able to send you email messages referring to the Company’s services and other various subjects, inclusive with regards to benefits granted to the Company’s subscribers. If you do not want to receive our promotional or marketing emails, you can withdraw your consent at any time following the instructions in our Privacy Policy Notices according to the Agreement will be given in writing and be sent by email according to the email address you specified in the registration form. Any delivery of a notice by email as stated above will be considered a lawful delivery.
  • 14. General
    You bear responsibility for payment of all taxes and expenses applying to you in connection with the Agreement and/or your use of the Assets, to the extent such may apply. In the event the Company is required to pay any such taxes and expenses on your behalf, we will be entitled to charge you for any such amounts without notifying you. The Agreement constitutes the entire agreement between you and the Company with respect to your access and use of the Site, the Assets and the Company’s services and any prior or future agreement and/or undertaking and/or declaration not specifically included in the Agreement will not be valid. You hereby waive in advance any claim according to which the Agreement was changed and/or amended and/or canceled by conduct or by any correspondence between you and Company or anyone on its behalf. If and to the extent any provision of the Agreement is decided by court to be invalid, illegal or unenforceable, it will not derogate from the validity of the other provisions of the Agreement.
  • 15. Governing Law & Jurisdiction
    The laws of the State of Israel will exclusively apply to the Agreement, without giving effect to any rules or principles of conflict-of-law, and the jurisdiction to hear any issue resulting from or regarding the Agreement, directly or indirectly, will be given exclusively and uniquely to the Tel Aviv-Yaffo courts and no other court anywhere else. * These Terms of Use apply to regular or trial users. If you intend to use or incorporate the Company’s services in your product and make it available to your customers.
  • 16. Privacy Policy
    Our Commitment to You CSR Productions and its affiliated companies (together: “CSR”, "us" or "we") are dedicated to providing users with the highest level of transparency and control over the use of their information. In order for us to provide you with our Services we are required to collect and process certain personal information about you and your activity. By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of this Information. When you use our Services, you consent to the collection, storage, use, disclosure and other uses of your Personal Data as described in this Privacy Policy. We urge you to read this Privacy Policy carefully and make sure that you fully understand and agree to it. If you do not agree to this Privacy Policy, please discontinue and avoid using our Services. Grounds for Data Collection You are not legally required to provide us with your “Personal Data” (meaning any information which may potentially allow your identification with reasonable means), but without it we might not be able to provide you with the full range of, or the best experience while using our website(s), mobile application(s) or any other affiliated service (together, the “Services”). Processing of Personal Data is necessary for the performance of our contractual obligations towards you, for provision and operation of our Services, to protect our legitimate interests and for compliance with legal and regulatory obligations to which we are subject. Our legal basis for collecting and using your Personal Data will depend on the particular purpose for which your data is being processed, however, we generally use the following: Performance of a contract – We will use this basis for processing necessary to make the Services, including support services, available to you, and to send you service communications. Consent – In limited cases (where you choose to sign up to receive direct marketing emails, and where you accept cookies on our Services) we will process your Personal Data based on your consent. You can withdraw your consent at any time by contacting us using the details provided below. Legitimate interests – We will process your Personal Data based on our legitimate interests in maintaining and improving our Services, such as for the purpose of understanding how our Services are used and improving them, our customer service and support operations, and protecting and securing our users, ourselves and our Services. Compliance with a legal obligation - In limited cases we may process your Personal Data where we need to do so to comply with a legal obligation e.g. which is set out in an applicable law, or if we receive an order from a court or regulatory body. What type of data we collect? Personal Data In the course of using the Service, we may ask you to provide us with certain Personal Data to provide and improve the Service, to contact or identify you, to enable you to access certain parts of the Service, and as otherwise indicated in this Policy. We collect the following Personal Data about you: Registration information – when you sign up to use our Services, we will collect your name, your mailing address, your email address, your home and work telephone number, information about your company and your position, and similar contact details. We will also process your payment details via our payment processing providers. However, we do not retain your payment information but only a pseudonymized “token” thereof, or a reduced amount of such payment details which is received from our payment processing providers. Information received from you – you may choose to provide us Personal Data voluntarily, such as when you contact us (via a contact form on our Services, e-mail or any other channel, including any support services), or when you provide us with your e-mail address when you sign-up to receive our newsletter. When you participate in one of our surveys, we may also collect additional profile information. When using our Services – our server will collect your IP-address, and information about your general location (such as city and country). Information from third parties – our Services allows registration using social media accounts such as Facebook or Google. If you choose to connect your Artlist account with your social media account, we will receive information from your social media account such as your profile name, profile picture and additional information depending on such social media platforms and your privacy settings on it. We may also receive from our business partners certain information, such as your contact details (name, phone, email) as well as details pertaining to your company, your job description, etc’. Non-Personal Data We also collect data about the use of our Service and the characteristics and activities of users, in order to operate it and improve it. We may collect the following non-Personal Data: Technical information – when someone visits, interacts with or uses our Services, including by e-mail or text messages sent to them by us or our Services, we may collect or generate technical data about them. This includes data such as visits, the browser you are using and its display settings, your operating system, device type, session start/stop time, referral URL, time zone, network connection type (e.g., Wi-Fi, cellular), and cookie information. We collect or generate such data either independently or with the help of third party services, including through the use of “cookies” and other tracking technologies. We do not use such data to learn a person’s true identity or contact details, but mostly to have a better understanding on how our users typically use and engage with our Services. If we combine Personal Data with non-Personal Data, the combined data will be treated as Personal Data. Further Personal Data will only be stored and processed if you voluntarily provide it to us, e.g. through a contact form. Tracking Technologies When you visit or access our Services we use (and authorize 3rd parties to use) pixels, cookies, events and other technologies (collectively, "Tracking Technologies"). Those allow us to automatically collect information about you, your device and your online behavior, in order to enhance your navigation in our Services, improve our Services’ performance, perform analytics and customize your experience. We store Tracking Technologies when you visit or access our Services. These are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) – these are called "Third Party Tracking Technologies". Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits. We use a tool called “Google Analytics” to collect information about use of our Service. Google Analytics collects information such as how often Users visit our site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our Services. Google Analytics collects only the IP address assigned to you on the date you visit our site, and plants a cookie on your web browser to identify you as a unique user the next time you visit. The cookie cannot be used by anyone but Google and we do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is detailed on the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser as described below. How to Manage Your Tracking Technologies Settings There are various ways in which you can manage and control your Tracking Technologies settings. Please remember that, by deleting or blocking Tracking Technologies, some of the features of the Services may not work properly or as effectively Below are some links to some commonly used web browsers. Information about cookies is usually found in the "Help" section of the web browser. Google Chrome Internet Explorer Mozilla Firefox Safari (Desktop) Safari (Mobile) Android Browser Opera Opera Mobile For other browsers, please consult the documentation that your browser manufacturer provides.
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